How to cancel Loox free trial or paid plan before billing

You gave Loox a try to collect photo reviews, build trust, and boost your product pages. 

It did the job during the trial, but now you’re rethinking your options. Maybe the features feel a bit rigid, or the pricing doesn’t line up with your budget.

Either way, you’re ready to move on and don’t want to get hit with a charge when the free trial ends.

The good news? Canceling Loox before billing is as simple as long as you know where to click and what to look out for. 

In this post, you’ll get a clear step-by-step guide to cancel your Loox free trial from your Shopify store, plus a look at a smarter Loox alternative that gives you more freedom to manage and display reviews the way you want.

How to cancel the Loox free trial

Follow these steps to cancel your Loox free trial before you’re billed:

Step 1: Log in to Your Shopify Admin

• Go to shopify.com and log in to your store dashboard.

Step 2: Navigate to “Apps”

• In the left sidebar, click Apps to view all installed apps, including Loox.

Step 3: Find and Click on “Loox”

• In the apps list, click on Loox to open the app’s settings and subscription details.

Step 4: Click on “App Settings” or “Billing”

• Once inside the Loox app, go to Settings or scroll to the Billing section.

Step 5: Uninstall the App from Shopify

To cancel the trial, you’ll need to uninstall the Loox app from your Shopify store.

• Go back to Apps in your Shopify dashboard.
• Click the trash icon (🗑️) next to Loox.
• Choose a reason for uninstalling
• Confirm by clicking Delete.

Once uninstalled, the trial ends, and you won’t be billed when it finishes.

How to cancel a paid Loox plan

If you’re on a paid Loox plan and want to stop future charges, the best way is to uninstall the app from your Shopify store.

Step-by-step:

1. Log in to your Shopify admin dashboard.
2. Go to “Apps” from the left-hand menu.
3. Find Loox in your installed apps.
4. Click the trash icon next to Loox.
5. Select a reason and confirm the uninstall.

Once the app is removed, your paid subscription is canceled, and you won’t be billed again for future cycles.

What happens after you cancel

• Your store will no longer show Loox reviews or widgets.
• Future charges will stop automatically.
• Any charges already billed before you uninstalled may still appear on your next invoice.
• You may need to manually remove any leftover Loox code from your theme.

Does Loox offer refunds?

Loox does not automatically issue refunds when you cancel your paid plan. Uninstalling the app stops future billing, but it doesn’t guarantee a refund for the current or previous billing period.

To request a refund, you would need to contact their support team directly. Refunds are handled case-by-case, and approval is not guaranteed. It’s recommended to cancel early in your billing cycle to avoid unwanted charges.

Looking for a better Loox alternative? Try WiserReview

Loox works well for collecting visual reviews, but many businesses want more control, customization, and pricing flexibility, especially after trying the free trial.

WiserReview is a powerful alternative that gives you everything Loox offers and more, in a cleaner, easier-to-use interface.

You can manage, tag, and display reviews across your store without being locked into one style or pricing tier.

WiserReview vs Loox – Quick comparison

With WiserReview, you can:

• Import reviews from other platforms like Loox, Stamped, or Okendo.
  
• Use custom widgets to match your store design.
  
• Automatically tag and moderate reviews.
  
• Share reviews on social media with one click.
  
• Get started without a steep price.
  

WiserReview gives you more flexibility from day one, whether you’re just starting or switching from Loox.

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All your reviews in one place

Collect reviews, manage every response, and display them where they matter most.

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Conclusion

Canceling your Loox free trial before billing is easy. Just uninstall the app from your Shopify store before the trial ends to avoid charges.

Once canceled, you can explore other tools like WiserReview that offer more control, features, and flexible pricing without locking you into one style or system. 

Whether you need better widgets, easier imports, or smarter review tools, WiserReview gives you the freedom to do more with your customer feedback.