How to Send Review Requests(New order) Using Webhook

You can set up WiserReview to automatically send review request emails when a customer places a new order. This works by using a Webhook, which allows your system to send order details to WiserReview.

Follow these 3 simple steps to set it up.

Step 1: Open Webhook Integration

  1. Log in to your WiserReview dashboard.

  2. Click on Integrations from the left menu.

  3. In the search bar, type Webhook.

  4. Find the one that says:
    “Webhook – Fire review requests on new order events”

  5. Click the Integration button.

This will open the setup screen for Webhook.

Step 2: Create a Connection

  1. In the “Name your connection” box, type any name you want (example: “Send review after order”).

  2. Click the green Create button.

  3. After that, WiserReview will give you a Webhook link (URL).

You will use this link in your system to send order details to WiserReview.

Step 3: Send Order Info in JSON Format

Your system should send order data in this format:

Single product review only

Example JSON Payload


{
  "email": "john@example.com",
  "name": "John Doe",
  "productId": "123",
  "productName": "Pro Plan",
  "productImage": "https://example.com/image.jpg",
  "productUrl": "https://example.com/products/pro-plan"
}

Field mapping

OR

Multi-product review request only

Make sure you have the pn, pid, pu, piu, sku, and vrntid attributes exactly as they appear below, within the order array.

Example JSON Payload:


{
"name": "abc",
"email": "rellimartina97@gmail.com",
"company": "example inc",
"pn": "mobile",
"order": [
{
"pn": "Product 1 (Required)",
"pid": "PID-11 (Required)",
"pu": "Product URL (Required)",
"piu": "Product image URL(#)",
"sku": "SKU-11",
"vrntid": "VRNT-11"
},
{
"pn": "Product 2 (Required)",
"pid": "PID-22 (Required)",
"pu": "Product URL (Required)",
"piu": "Product image URL(#)",
"sku": "SKU-22",
"vrntid": "VRNT-22"
},
{
"pn": "Product 3 (Required)",
"pid": "PID-33 (Required)",
"pu":"Product URL (Required)",
"piu": "Product image URL(#)",
"sku":"SKU-33",
"vrntid" :"VRNT-33"
}
]
}

Multiple product array field mapping:

✅ Make sure email is always included — it’s required to send the review request.

Once the data is sent to WiserReview, the customer will automatically receive an email requesting a review.

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