8 Delighted alternatives I’d switch to before shutdown

Delighted is shutting down on June 30, 2026. After that date, your dashboard, your surveys, and your historical NPS data will be gone.

Qualtrics is nudging everyone toward its enterprise XM suite, but for most teams I’ve talked to, that path feels like trading a bicycle for a freight truck.

I’ve spent the last few months testing replacements with store owners and SaaS founders who have to migrate before the deadline.

Some want a near drop-in for NPS surveys. Others realized this is the moment to rethink their feedback stack entirely, especially if customer reviews matter as much as survey scores.

Below are 8 Delighted alternatives I’d actually switch to before shutdown, ranked by how cleanly they replace what Delighted did, plus what they add on top.

Why Delighted is shutting down (and what it means for you)

Qualtrics acquired Delighted in 2018. In June 2025, they officially announced the sunset: no new annual renewals after July 1, 2025; all customers shifted to monthly plans; and the platform shuts down completely on June 30, 2026.

After that, all customer data gets deleted in line with local regulations.

The official line is that Qualtrics is consolidating around its AI-powered XM Suites.

The unofficial reality? Delighted hadn’t received meaningful product investment in years, and Qualtrics wants those customers inside its enterprise stack.

Here’s what the shutdown actually means for your team:

Your data isn’t moving automatically

Qualtrics offers a “graduation program” to migrate, but it’s not automatic, and it’s not free.

Surveys, automation rules, integrations, and historical responses all need to be rebuilt or exported manually.

If you don’t act, everything disappears on July 1, 2026.

The Qualtrics path isn’t right for most teams

Qualtrics is a powerful enterprise platform. It’s also designed for organizations with research teams, six-figure budgets, and dedicated CX analysts.

If you used Delighted because it was simple and ran NPS surveys without training anyone, Qualtrics is the opposite of that.

Migration takes longer than you’d think

From the teams I’ve helped, expect 2 to 6 weeks for a clean migration.

That includes choosing a new tool, exporting data, rebuilding survey logic, reconnecting integrations, and running parallel sends so you don’t lose a feedback cycle.

Don’t wait until May 2026.

Quick comparison: 8 Delighted alternatives at a glance

Tool	Best for	Free plan	Starting price
SurveySparrow	Conversational, chat-style surveys	Yes	$19/mo
WiserReview	Feedback that becomes public reviews	Yes	$6.75/mo (annual)
Zonka Feedback	Closest direct Delighted replacement	Trial only	$33/mo
Survicate	In-product and website surveys	Yes	$89/mo
Customer Thermometer	One-click feedback, support teams	Trial only	$29/mo
AskNicely	Service businesses, frontline coaching	No	Custom (~$199/mo)
Qualaroo	In-app micro-surveys with targeting	Yes	$19.99/mo
Trustmary	Turning NPS responses into testimonials	Yes	$19/mo

1. SurveySparrow: best for conversational surveys

If your Delighted response rates have been creeping down (mine did), SurveySparrow is the most direct fix.

It turns standard NPS, CSAT, and CES surveys into chat-style conversations that actually feel pleasant to fill out on a phone.

The conversational format consistently boosts completion rates compared to traditional one-page surveys.

The platform handles the full Delighted use case: NPS, CSAT, CES, transactional surveys, and recurring feedback programs.

Where it goes further is on the engagement side. Surveys can be embedded in email, shared via link, or triggered as in-product nudges.

The CogniVue AI engine handles sentiment analysis on open-text responses, which Delighted never did natively.

The setup took me about 30 minutes for my first NPS program.

The interface is clean, integrations cover the usual suspects (HubSpot, Salesforce, Slack, Zapier, Intercom), and the response analytics go deeper than Delighted’s.

Where it falls short: Pricing scales fast once you go past the Basic plan. Higher tiers require sales conversations.

Reporting on the entry plan is functional but not rich. If you’re running surveys for a research team, you’ll outgrow it.

Pricing: Free plan available. Paid from $19/month (Basic), $39/month (Starter), with higher tiers requiring custom quotes.

Pick SurveySparrow if: you want better response rates than Delighted gave you, and you’re willing to spend a few hours learning a slightly more powerful tool.

2. WiserReview: best for feedback that becomes public proof

WiserReview takes a different angle on the Delighted shutdown.

Instead of just measuring how customers feel, it captures that sentiment and turns it into public reviews, ratings, and on-site social proof.

For ecommerce stores and service businesses, that’s where the real ROI from feedback lives.

The platform handles automated review requests via email, SMS, and WhatsApp after every purchase, appointment, or service interaction.

Customers can submit text, photos, or videos. Built-in NPS scoring lets you separate promoters from detractors, then route detractors privately and route promoters into public review collection automatically.

Where Delighted stopped at “you have a 9 from this customer,” WiserReview takes that promoter and asks them to leave a review on Google, your product page, or a custom widget.

Detractors are routed to a private feedback flow, so issues are resolved before they reach a public platform.

Display is the other half. Reviews appear in 15+ widget types: carousels, walls, popups, badges, schema-enabled snippets that surface star ratings in Google search.

AI smart filtering removes spam automatically. There’s also no view-based pricing. Widgets stay live no matter how many visitors hit your site.

Where it falls short: WiserReview isn’t built for pure NPS research programs with deep statistical analysis.

If your only goal is benchmarking NPS scores by region or running multivariate tests on survey design, a dedicated survey platform is a better fit.

WiserReview wins when feedback needs to translate into visible trust signals.

Pricing: Free plan available. Paid from $9/month monthly or $6.75/month billed annually ($81/year).

Pick WiserReview if you’re an ecommerce or service business, and your Delighted scores have always felt like data sitting in a dashboard. Turning happy customers into public proof is the upgrade.

3. Zonka Feedback: closest direct Delighted replacement

Of all the tools on this list, Zonka Feedback is the one most actively positioning itself as the Delighted drop-in.

Its team has published migration guides, side-by-side feature comparisons, and offers a 1:1 setup service for migrating teams.

The omnichannel collection model is what makes it work.

You can run surveys via email, SMS (including two-way SMS where customers reply with a number instead of clicking a link), WhatsApp, in-app widgets, iPad and Android kiosks, offline mode, QR codes, and web embeds.

That’s a wider channel net than Delighted ever offered, and it covers retail, healthcare, and field service teams that Delighted always struggled with.

The AI Feedback Intelligence layer handles thematic analysis, sentiment detection, intent classification, and impact scoring on open-text responses.

Closed-loop case management means a detractor reply automatically creates a ticket, assigns it to the right team member, and tracks resolution time.

Delighted’s “alerts” feature feels primitive next to this.

Integrations cover Salesforce, HubSpot, Intercom, Zendesk, and 50+ other platforms.

Where it falls short: Pricing isn’t published transparently, which makes budgeting tricky.

The interface has a steeper learning curve than Delighted’s because there’s just more to it. Smaller teams running a single NPS survey might find it overkill.

Pricing: No free plan, free trial available. Paid plans start around $33/month, with custom enterprise pricing for higher volumes.

Pick Zonka Feedback if you ran Delighted for multi-channel feedback and need that breadth, especially across SMS, WhatsApp, kiosks, or offline retail.

4. Survicate: best for in-product and website surveys

If most of your Delighted use was tied to the moment a customer interacted with your product or website, Survicate fits naturally.

It’s built for product managers, marketers, and CX teams running targeted micro-surveys at specific journey points.

The collection channels include email, link, website, in-product, and mobile app surveys, all with attribute-based targeting.

You can show a survey to power users who haven’t seen one in 10 days, or trigger an exit-intent NPS prompt only for users who reached the pricing page three times in a week.

That precision is something Delighted’s blunt email-based approach never offered.

The 40+ native integrations include HubSpot, Salesforce, Intercom, Zendesk, Amplitude, and Slack.

Feedback automatically syncs to your CRM contact records, so survey responses appear alongside deal history, support tickets, and product usage data.

Where it falls short: Pricing jumps quickly. The Starter plan at $89/month covers 100 responses, which gets eaten fast on a popular site.

Targeting bugs occasionally surface on edge cases, where surveys fire on pages they shouldn’t. Test your trigger logic carefully before relying on the data at scale.

Pricing: Free plan with 25 responses/month. Starter at $89/month (monthly billing). Growth from $56/month billed annually. Pro from $349/month. Enterprise from $569/month.

Pick Survicate if Delighted’s email-only approach feels too narrow and you want to capture feedback at specific moments within your product or website.

5. Customer Thermometer: best for one-click simplicity

Customer Thermometer goes hard in the opposite direction of enterprise CX platforms.

It does one thing extremely well: embed a four-icon rating widget directly inside customer emails so they can give feedback in a single click, no landing page, no login, no multi-step survey.

This format works really well for support teams. After a ticket is resolved, the agent’s signature includes a “How did we do?” rating block.

Customers click an icon; the response lands on your dashboard, and you have CSAT data without ever asking anyone to fill out a form.

Response rates are typically much higher than traditional survey links because the friction is so low.

The data side is straightforward. You get rating breakdowns by team, agent, channel, or custom tags.

Slack, Teams, and email alerts trigger when a negative rating comes in, so support leads can recover the conversation before the customer churns.

Where it falls short: Customer Thermometer isn’t a survey platform. There’s no advanced logic, no NPS calculation built into the core flow (though they offer NPS-specific products), and no AI sentiment analysis.

If you need open-text analysis, segmentation, or multi-question surveys, this isn’t the fit.

Pricing: Free trial available. Runner plan at $29/month (50 responses), Jumper at $49/month (200 responses), Flyer at $99/month (500 responses), Mach 1 at $159/month (1,000 responses).

Pick Customer Thermometer if your Delighted use was mostly post-support CSAT, and you want higher response rates with less effort for both you and your customers.

6. AskNicely: best for service businesses with frontline teams

AskNicely is built for businesses where customer experience happens in person, through a contractor, a stylist, a delivery driver, or a service tech.

The whole platform is built around capturing feedback during frontline interactions and getting it back to the person who delivered the experience.

NPS and CSAT surveys go out automatically via email, SMS, or webpage prompts after each visit or service event.

The conversational survey format keeps response rates high.

What’s different is the team-coaching layer: real-time leaderboards, one-click testimonial requests, and individual coaching dashboards for frontline staff.

For franchise operations, multi-location chains, or agencies with field teams, this matters. Delighted to give you a score.

AskNicely gives you a score, a coaching workflow plus a testimonial pipeline. Reviews and referrals get triggered automatically from positive responses.

Where it falls short: AskNicely is genuinely expensive. There’s no free plan, and pricing typically starts around $199/month and scales up significantly for larger teams.

The setup involves a sales call, a demo, and account onboarding, which is the opposite of Delighted’s instant-signup model. Smaller teams will find this overkill.

Pricing: Custom pricing only, typically starting around $199/month. SSO is a $1,500/year add-on. Most plans require annual contracts.

Ask Nicely if you run a service business with frontline staff, and your Delighted scores never make it back to the people actually delivering the experience.

7. Qualaroo: best for in-app behavior-triggered surveys

Qualaroo’s core idea is the Nudge: a small, non-intrusive survey that slides into a corner of your website or product based on user behavior.

You can ask one question at exactly the right moment (“You’ve visited pricing three times, what’s holding you back?”), get an answer, and move on without ever interrupting the flow.

For UX research, conversion optimization, and product-led teams, this is gold. Targeting works on URL, behavior, traffic source, device, and previous answers.

AI-powered sentiment analysis (powered by IBM Watson) processes open-text responses for emotion and theme.

The NPS suite includes 30-day score tracking, domain-level metrics, and segment breakdowns.

Where Delighted only knew about customers who got an email, Qualaroo can survey anonymous website visitors, paid ad traffic, returning users, and segments your CRM never sees.

Where it falls short: Qualaroo isn’t built for the post-purchase NPS workflow that Delighted owns.

If you need email survey distribution, recurring relational NPS programs, or contact-based segmentation, this is the wrong tool.

It’s also dated in spots, with reviews mentioning that the visual design and dashboards haven’t kept pace with newer competitors.

Pricing: Free plan available. Paid plans start at around $19.99/month for entry tiers, scaling up based on response volume and features.

Pick Qualaroo if: your team cares more about feedback from anonymous web visitors than from existing customers in your database.

8. Trustmary: best for turning NPS scores into testimonials

Trustmary solves a problem most NPS tools ignore. You run a Delighted survey, you get a 9 or 10 from a customer, and… nothing happens with that signal.

The promoter goes back to their day, your team logs the score, and the moment passes. Trustmary closes that loop automatically.

When a respondent rates 9 or 10, Trustmary triggers an immediate testimonial request, video, text, or both. You’re capturing enthusiasm at its peak, not weeks later, when the moment has faded.

For B2B SaaS, consulting, and service businesses, this is the most reliable way I’ve seen to build a testimonial library without a manual outreach campaign.

The platform also imports reviews from Google, Facebook, G2, and other sources, then displays them through testimonial widgets on your site.

A/B testing on widget layouts is rare in this category and a nice touch.

Where it falls short: Trustmary’s free plan is view-limited, meaning your widgets may stop displaying once your monthly traffic exceeds a cap.

Pricing scales sharply once you outgrow the entry tier, jumping from $19/month to $239/month between plans.

The platform is built primarily for SaaS and service businesses; ecommerce post-purchase review collection is thinner here than at WiserReview.

Pricing: Free plan available with widget view limits. Paid from $19/month. Higher tiers up to $239/month.

Pick Trustmary if: you’re already running NPS and you want every promoter response to automatically generate a testimonial without manual follow-up.

How to migrate from Delighted before June 30, 2026

I’ve helped a few teams through this migration already. The clean version of the process looks like this.

Export your data first, before you do anything else

Log in to Delighted, go to your account settings, and export every survey response, comment, and historical NPS report you have.

CSV is fine. Don’t wait, do this in your next free hour. Once Delighted goes dark, that data is gone permanently.

Audit your current setup

Before you pick a new tool, write down what you actually used Delighted for. Just NPS? NPS plus CSAT? Web surveys? Multi-product feedback?

List your active surveys, distribution channels (email, SMS, web), integrations (Slack alerts, CRM sync, Zapier flows), and automation rules.

This list becomes your evaluation checklist for the next tool.

Pick the tool that matches your real workflow

Resist the temptation to overbuy. If Delighted gave you what you needed for $99/month, don’t migrate to a $500/month enterprise platform out of FOMO.

Pick from the eight tools above based on how you actually work, not based on what looks impressive in a demo.

Run both tools in parallel for 2 to 4 weeks

This is the step most teams skip and regret. Set up your new tool, rebuild your surveys, configure integrations, then run it alongside Delighted for two to four weeks.

Compare response rates, data accuracy, and dashboard outputs. Catch the edge cases (timezone bugs, survey logic gaps, integration mismatches) while you still have a working backup.

Switch your distribution and update your integrations

Once you’re confident the new tool is working, redirect your post-purchase or post-service triggers (Zapier, your CRM, your help desk) to the new platform.

Update any embedded survey links in email signatures, support emails, and onboarding flows. Archive the Delighted account so that existing data continues to flow to your dashboard until the cutoff.

Import historical data into the new tool

Most platforms (SurveySparrow, Survicate, Zonka, Trustmary, WiserReview) support CSV imports of historical responses.

Even if you can’t replicate every field, you keep the trend lines that justify your CX program to leadership.

How to choose the right Delighted alternative

Three questions cut through the noise and help you narrow down to a shortlist of two or three tools.

1. Why do you actually run NPS?

If the answer is “to measure customer loyalty in a dashboard,” your fit is SurveySparrow, Zonka Feedback, or Survicate.

If the answer is “to find happy customers and turn them into reviews or testimonials,” your fit is WiserReview or Trustmary.

If the answer is “to coach my service team,” your fit is AskNicely. Be honest about why you survey before you pick a tool.

2. Where do your customers actually engage with you?

Email post-purchase: Delighted’s old territory, replaced cleanly by SurveySparrow, Zonka, or WiserReview.

In-product or on your website: Qualaroo or Survicate. Anonymous web traffic: Qualaroo. Post-support tickets: Customer Thermometer. Frontline service interactions: AskNicely.

3. What’s your real budget?

Under $30/month: WiserReview, SurveySparrow Basic, Trustmary, or Customer Thermometer. $30-$100/month: Zonka Feedback or Survicate Starter.

$100/month and up: AskNicely or Survicate Growth/Pro. Enterprise budget: Qualtrics, Medallia, or any of the above on top tiers.

Common mistakes when switching from Delighted

I’ve seen smart teams make every one of these. Some of them are mine.

Waiting until May 2026 to migrate

The shutdown is a hard deadline. Delighted stops monthly renewals on May 31, 2026; June 30 is the total shutdown.

Migrations take 2 to 6 weeks, done well. If you start in May, you’re going to hit the deadline with broken integrations, missing data, and a survey program in pause mode for weeks.

Start now, even if you have to pay double for a month or two.

Overbuying because Qualtrics is the default

Qualtrics will reach out, offer migration support, and provide you with a quote.

For most teams, that quote is 5 to 10 times what you were paying Delighted for capabilities you’ll never use.

The platform is genuinely powerful, but it’s also genuinely overkill for running a few NPS surveys. Compare against the eight tools above before you sign anything.

Forgetting to rebuild your alerts and routing

Delighted’s biggest hidden value was the alert system: a detractor responds, your support lead gets pinged in Slack, and the issue gets resolved.

When you migrate, this is the part that breaks first. Rebuild your alerts, automation rules, and Slack notifications in the new tool before you go live, not after.

Treating the new tool like Delighted

Tools like Survicate, Qualaroo, and WiserReview can do things Delighted never could.

If you migrate but only use the new platform exactly the way you used Delighted, you’re paying for capabilities you’re not using.

Spend a week in the new tool’s documentation. Ask what’s possible that wasn’t before.

Skipping the parallel run

This one stings. You migrate, you turn off Delighted, you find out two weeks later that your CRM sync wasn’t actually working in the new tool, and you’ve lost a fortnight of feedback.

Always run both tools in parallel for at least two weeks before fully cutting over.

Final thought

The Delighted shutdown is a forced decision, not one that most teams wanted to make.

But it’s also a real chance to rethink whether your NPS program is actually doing anything beyond putting a number on a dashboard.

If you just want a near drop-in replacement, SurveySparrow or Zonka Feedback gets you there in a day.

If you’ve been running NPS for years and never saw it translate into reviews, referrals, or revenue, this is the moment to switch to a tool that closes that loop. WiserReview and Trustmary do that natively.

Whichever path you pick, don’t wait until May. Export your data this week, pick a tool by the end of next month, and run parallel through the spring.

Your feedback program is worth more than a scramble in June.