Review Platform
A review platform is software that collects, manages, and displays customer reviews for a business across its sales channels.
What a review platform is
A review platform is software that runs the whole review lifecycle: requests going out, moderation in the middle, and widgets or syndication putting reviews on display.
Some platforms serve ecommerce product reviews, others local-business and service reviews. The mechanics differ more than the idea does.
Why a review platform matters
Handling reviews by spreadsheet and email breaks past a handful of orders. A platform makes the asking consistent and the displaying automatic, which is what lets proof compound.
What a review platform handles
- Automated requests by email, SMS, WhatsApp, and QR
- Moderation and reply workflows
- Display widgets and rating badges
- Importing and syndicating reviews across channels
Frequently asked questions
Do marketplaces count as review platforms?
Marketplaces own the reviews left on them. A review platform manages reviews for your own store and channels, under your control.
What should you look for in one?
The collection channels you’ll use, widgets that match your theme, verified-review support, and pricing that scales with request volume rather than surprising you.
Related terms
Review Widget · Review Request · Review Syndication · Review Import · Review SEO