Migrate from Rivyo to WiserReview in 2026

Rivyo is a popular review platform, but many ecommerce brands face challenges like limited customization, lack of AI insights, slow support, or costly plans as their business grows.

WiserReview provides a more flexible, feature-rich solution with advanced review widgets, automation, AI-powered review summaries, and referral marketing, all while preserving your existing reviews.

In this Blog, you’ll learn how to migrate from Rivyo to WiserReview, import your reviews, display them effectively on your store, and automate future review collection.

Why move from Rivyo to WiserReview

Expensive plans for growing stores

Rivyo costs can rise as your store grows, especially if you want advanced features.

WiserReview provides a more cost-effective solution with multiple tools built-in.

Limited features and customization

Rivyo restricts review widget options and lacks AI-powered insights.

WiserReview offers flexible display widgets, product review sections, carousels, floating widgets, and customizable layouts.

AI review summaries

Shoppers often skip long review lists.

WiserReview automatically summarizes key points, highlighting common feedback, product benefits, and customer sentiment.

Referral marketing built-in

Instead of using separate apps, WiserReview helps turn happy customers into promoters directly, boosting conversions.

Better support and usability

WiserReview offers responsive onboarding and support, with easy setup and navigation, making it easier to manage reviews than Rivyo.

Move from Rivyo without losing reviews

Import your ratings, photos, and videos into WiserReview in a few simple steps.

Start free migration →

Rivyo vs WiserReview comparison

What gets migrated from Rivyo

When switching to WiserReview, you can import:

• Review text
• Star ratings
• Customer names
• Review dates
• Product ID
• Photo and video reviews
• Product mapping information

Ensure your export file from Rivyo includes Product IDs or SKUs for proper mapping.

Step 1: Export reviews from Rivyo

1. Log in to your Rivyo Dashboard.
2. From the menu, navigate to Reviews → Export Reviews.
3. Go to the Export tab and click Export to CSV.
4. Save the downloaded file to your computer.

Check that it contains review content, star ratings, customer info, review dates, media URLs, and product identifiers.

Step 2: Import Rivyo reviews into WiserReview

Shopify Stores

First, add the WiserReview app to your Shopify store from the Shopify App Store. Once installed, connect it to your store by logging in to your WiserReview account in the app.

This ensures that your store and review system are securely linked.

WiserReview will automatically sync your Shopify product catalog.

Navigate to Manage Reviews → Import.

Select Rivyo and click on Integration.

Select the CSV file you exported from Rivyo.

This file contains all your existing review content, ratings, customer details, review dates, product information, and any attached photos or videos.

Carefully map each column in your CSV to the corresponding WiserReview fields. Include review text, star ratings, reviewer names, dates, product identifiers, and media URLs. Proper mapping ensures all reviews appear accurately on the right product pages.

Double-check that all Product IDs are matched correctly. Accurate IDs prevent reviews from being linked to the wrong products. Once confirmed, begin the import process.

After the import completes, review several product pages to ensure all ratings, text reviews, and media are displaying correctly. This final check ensures your social proof is intact and fully functional.

Detailed guide: WiserReview + Shopify Integration Guide

Display Imported Reviews with WiserReview Widgets

1. Select a Widget

Go to the Widgets section in WiserReview and choose the type of widget you want to display, such as Product Review Section, Star Rating Widget, Review Carousel, Wall of Love, Trust Badge Widget, Floating Review Widget, or Question & Answer Widget.

Click Configure to start customization.

2. Customize the Widget Design

Adjust the widget to match your store’s branding. Customize colors, layouts, fonts, review card styles, star rating displays, filters, and photo/video settings to ensure it fits cleanly with your store design.

3. Preview the Widget

Use the preview feature to check how the widget appears on desktop and mobile. Make sure all reviews, ratings, and media are visible and displayed correctly.

4. Publish and Place

Once satisfied, publish the widget and place it on your desired pages. For Shopify, add the WiserReview block to product pages, collections, or the homepage.

Verify that the reviews are showing correctly and are visible to your customers.

Enable AI review summary

After importing your Rivyo reviews into WiserReview, you can enable the AI Review Summary to help shoppers quickly understand key points from your reviews.

Navigate to Widgets → Product Review Section → Configure → AI Summary in your WiserReview dashboard. This is where you manage AI-powered insights for the selected widget.

Enable AI Summary to generate a concise overview of customer feedback. This highlights recurring themes such as product quality, sizing, delivery experience, and customer service.

You can also enable AI Topics to categorize reviews into themes, making it easier for shoppers to quickly scan and digest information.

Instead of reading dozens or hundreds of individual reviews, customers get a summarized view of what most buyers mention. This saves time, improves shopping confidence, and helps users make informed purchasing decisions.

As new reviews are collected through WiserReview’s automation, the AI summary updates in real-time, keeping your review section relevant and fresh without additional effort.

Collect new reviews automatically

1. Open the automation section

Log in to your WiserReview dashboard and navigate to Automate.

This is where all review collection workflows are created and managed.

2. Create a new automation

Click Create automation and select the trigger event that will start the review request.

Common triggers include Order Fulfilled, Order Delivered, or Order Completed.

3. Choose review channels

Select how you want to request reviews from customers.

WiserReview supports multiple channels, including Email, SMS, WhatsApp, and custom webhook triggers. You can use a single channel or multiple channels for higher response rates.

4. Configure timing, messages, and reminders

Set the delay for sending review requests after the trigger event.

Customize the message content to match your brand voice, add reminders for customers who haven’t submitted reviews, and then activate the workflow.

Once activated, reviews are collected automatically without any manual effort.

Make the switch from Rivyo today

Reviews, advanced widgets, automation, AI summaries, and referrals in one platform.

Create free account →

Conclusion

Migrating from Rivyo to WiserReview preserves all your existing reviews while giving you advanced tools for review display, AI insights, and automated collection.

With WiserReview, ecommerce brands can showcase reviews more effectively, collect fresh feedback automatically, and turn customers into brand promoters.

Our team also supports migration, product mapping, and widget setup to ensure a smooth transition.