Hey Maya, we fulfilled your order #2187 for Linen Shirt from our store Urban Threads recently and would love to get your feedback.
Write a review01 · Order fulfilled
The review request
Goes out when the order is fulfilled, after the delay you set.
Ask for reviews where customers actually reply
Send review requests, reminders, photo asks and thank-you codes on WhatsApp, from your own business number.
Connect WhatsApp7-day free trial · from $6.75 a month
UUrban ThreadsBusiness account
Today
Hey John, we fulfilled your order #1042 for Linen Shirt from our store Urban Threads recently and would love to get your feedback.10:24
Write a reviewDone! Loved it.10:31
Hi John, thank you for reviewing Linen Shirt! As a thank you from Urban Threads, here is 10% off your next order. Use code THANKYOU10 at checkout.10:31
Used by 1,500+ brands
Email only
Easy to miss
- Requests land in promotions or spam
- Customers who shop on mobile never open them
- Thank-you codes get lost in the inbox
With WhatsApp
In the chat they already use
- Sent from your own number, with your business name
- One tap on “Write a review” opens the form
- Reminders and photo asks in the same chat
- Thank-you codes they can find again
Four ready-made messages
Every step of the review flow, on WhatsApp
Pick a message, adjust the words, and send it to Meta for approval. Once approved, turn it on and it runs inside your review automation.
Hey Maya, we fulfilled your order #2187 for Linen Shirt from our store Urban Threads recently and would love to get your feedback.
Write a review02 · Follow-up
The reminder
Sent when no review came in after the first message.
Hi Maya, thanks for your review of Linen Shirt from order #2187! Add a photo or video so other Urban Threads shoppers can see it in action.
Add photos03 · Media request
The photo and video ask
Turns a text review into a photo or video review.
Hi Maya, thank you for reviewing Linen Shirt! As a thank you from Urban Threads, here is 10% off your next order. Use code THANKYOU10 at checkout.
Thank you!
04 · Incentive
The thank-you code
Sent right after the review is submitted.
Setup
Live in three steps
No developer and no extra WhatsApp tool needed. The connect flow creates or links your WhatsApp Business account for you.
- 1Connect your numberSign in with Meta and pick your WhatsApp Business number.
- 2Add your messagesEach one is created in your account and reviewed by Meta, usually in minutes, at most 24 hours.
- 3Turn it onRequests go out from your number from the next order.
Your messages
- Order fulfilledApproved
- Follow-upApproved
- Media requestIn review
- IncentiveApproved
Edit the words with bold, italic and variables: customer name, product name, store name and order ID. Send yourself a test before you turn it on.
Send your first WhatsApp review request
Connect your number, add the ready-made messages, and turn them on once Meta approves.
- 7-day free trial
- Official WhatsApp Cloud API
- Cancel any time
The full list
Everything in the WhatsApp integration
15 capabilities
Your own business number
Messages come from your number and show your business name.
Official WhatsApp Cloud API
Sign in with Meta. The connect flow creates or links your WhatsApp Business account.
WATI and Interakt
Already on a WhatsApp tool? Send review requests through it instead.
Disconnect any time
Remove the number from Integrations whenever you want.
Already use a WhatsApp tool? Connect it instead
WATI
InteraktMore of WiserReview
FAQ
WhatsApp reviews, answered
Connect your own WhatsApp Business number, then add the messages you want to send. Each one is reviewed by Meta, and once approved you turn it on. Review requests go out from your number, so customers see your business name.
WhatsApp only delivers business-initiated messages from templates Meta has approved. Add one of the ready-made messages and Meta usually reviews it within a few minutes, and at most 24 hours.
You need a WhatsApp Business account and a phone number that is not already registered to the WhatsApp app. The connect flow creates or links one for you.
No. A number connected here is used by the WhatsApp Cloud API and can no longer be used in the WhatsApp or WhatsApp Business app on a phone. Connect a separate number if you still need the app.
Yes. Edit the words, add bold or italic, and insert variables like the customer name, product name and order ID. Send yourself a test before you turn it on.
Yes. Connect WATI or Interakt from Integrations and send review requests through the tool you already use.
Get reviews on WhatsApp
Review requests from your own number, in the app your customers check all day.
7-day free trial · from $6.75 a month, billed yearly