Migrate from Trustoo to WiserReview without losing any reviews

Trustoo is a popular review platform, but many growing ecommerce stores face challenges such as limited customization, costly pricing, and restricted review collection options.

WiserReview provides advanced review collection, AI-powered summaries, flexible widgets, and referral marketing all in one platform.

Migrating from Trustoo to WiserReview lets you retain all existing reviews, ratings, customer details, and media content while upgrading your review management and display options.

Why stores switch from Trustoo to WiserReview

Review issues

Many merchants face problems with missing, delayed, or inconsistent reviews on Trustoo.

WiserReview ensures all reviews are properly captured, displayed, and synced in real time, reducing gaps in customer feedback.

Poor customer support

Trustoo users often report slow response times and difficulty resolving issues.

WiserReview provides dedicated support and onboarding assistance, helping stores fix problems quickly and efficiently.

Review manipulation concerns

Some stores worry about fake or manipulated reviews on Trustoo.

WiserReview offers moderation tools and AI-powered review validation to maintain authentic and trustworthy customer feedback.

Expensive pricing

Trustoo can become costly as stores grow and need more features.

WiserReview offers a cost-effective solution that combines review collection, widgets, automation, AI summaries, and referral tools in a single platform.

Usage difficulty

Users sometimes find Trustoo complex and hard to navigate.

WiserReview features an intuitive dashboard and simple setup process, making it easier to manage, customize, and display reviews across your store.

Multiple collection channels

Collect reviews through email, SMS, WhatsApp, QR codes, and custom webhooks, giving merchants flexibility and higher response rates.

Move from Trustoo without losing reviews

Import your ratings, photos, and videos into WiserReview in a few simple steps.

Start free migration →

Trustoo vs WiserReview comparison

What gets migrated from Trustoo?

• Review content and star ratings
• Customer names and review dates
• Product ID
• Photo and video reviews
• Media attachments and existing mappings

Ensuring Product IDs or SKUs are in your export file helps WiserReview map reviews to the correct products.

Before you start the migration

Access your Trustoo account and export all reviews.

Verify the exported file contains review content, ratings, customer info, review dates, product IDs, and media links.

Make sure your WiserReview account is ready for import.

Step 1: Export Reviews from Trustoo

1. Log in to your Trustoo Dashboard.

2. From the menu, navigate to Reviews → Manage Reviews→ Export all reviews

3. In the Export Reviews section, choose Export to CSV.

4. Save the CSV file to your computer.

Before downloading, carefully check that the export includes all essential fields: review text, star ratings, review dates, customer names, product identifiers (such as Product ID or SKU), and any media links to images or videos.

Having all these fields ensures that each review can be correctly imported and displayed on the right product pages in WiserReview.

Double-check the CSV to confirm no important data is missing. Proper preparation at this stage prevents mapping errors later and ensures a smooth, accurate migration.

Step 2: Import Reviews into WiserReview (Shopify)

Start by installing the WiserReview app from the Shopify App Store. Once installed, open the app and connect it to your Shopify store so it can access your product catalog.

This step ensures that your imported reviews can be accurately matched to the correct products.

Allow WiserReview to automatically sync your Shopify products. This ensures that every review from Trustoo can be linked to the right product without manually adjusting product mappings later.

In the WiserReview dashboard, navigate to Manage Reviews → Import.

Select Trustoo.io and click on Integration.

Review and upload the CSV file exported from Trustoo. The system will read the file and prompt you to map the fields.

Carefully map each field in your CSV to the corresponding WiserReview fields, including review content, star ratings, reviewer names, review dates, product IDs, and media links. Correct mapping is crucial to ensure reviews appear on the right product pages with any attached photos or videos.

After importing, open several product pages on your Shopify store to confirm that reviews, photos, and videos are displaying correctly.

Check that product associations are accurate and that all media content is intact. This verification ensures a smooth migration and prevents any lost or misplaced reviews.

Detailed guide: WiserReview + Shopify Integration Guide

Display reviews using WiserReview widgets

Select a Widget

Go to the Widgets section in WiserReview and choose the type of widget you want to display.

Options include Product Review Section, Star Rating Widget, Review Carousel, Wall of Love, Trust Badge Widget, Floating Review Widget, and Question & Answer Widget.

Customize the Design

Adjust the widget to match your store branding.

Customize colors, layouts, fonts, review card styles, star ratings, filters, and photo/video display settings to ensure it fits cleanly with your Shopify store.

Install the Widget

Once the widget is customized, click Install and apply it to your desired product pages, collection pages, or other high-visibility areas.

Ensure it’s integrated correctly into your Shopify theme or store layout.

Preview and Place

Use the preview option to check the widget on desktop and mobile devices.

Verify that reviews, ratings, and media display correctly. After confirming, publish the widget so it’s live and visible to your customers.

Enable AI Review Summary

Once your Trustoo reviews have been imported and are visible on your store, you can use WiserReview’s AI Review Summary to make customer feedback easier to understand.

Go to Widgets → Product Review Section → Configure → AI Summary in your WiserReview dashboard. This section lets you manage AI-powered insights for your imported Trustoo reviews.

Turn on AI Summary to automatically generate a concise overview of customer sentiment. Key aspects such as product quality, shipping experience, sizing, and support are highlighted.

You can also enable AI Topics to categorize recurring themes for easier scanning.

Shoppers can quickly grasp the main points from dozens or hundreds of reviews without reading each one individually. This improves decision-making and builds confidence in your products.

As new reviews are collected through WiserReview automation, the AI summary updates automatically, keeping your review section fresh and relevant at all times.

Start collecting new reviews automatically

1. Open the Automation Section

Log in to your WiserReview dashboard and navigate to Automate.

This is where all review collection automation is created and managed.

2. Create a New automation

Click Create automation, then select the trigger event that initiates the review request.

Common triggers include Order Fulfilled, Order Completed, or custom webhook events for headless or third-party checkouts.

3. Select Review Channels

Choose how review requests will be sent to customers.

WiserReview supports multiple channels, including Email, SMS, WhatsApp, or custom webhook triggers. You can use a single channel or a combination to maximize response rates.

4. Configure Timing, Messages, and Reminders

Set when the review request should be sent after the trigger event.

Customize the message content to match your brand voice, and add automated reminders for customers who haven’t responded.

Activate the workflow to continuously collect fresh reviews and maintain social proof on your store.

Move from Trustoo without losing reviews

Import your ratings, photos, and videos into WiserReview in a few simple steps.

Start free migration →

Conclusion

Migrating from Trustoo to WiserReview keeps your existing reviews intact while unlocking better customization, AI-powered insights, and automated review collection.

With WiserReview, you can enhance product pages, display media-rich reviews, summarize key feedback, and turn happy customers into promoters through referral marketing.

Your store can now maintain consistent social proof, gather fresh reviews effortlessly, and improve conversions with a unified and centralized review platform.