WiserReview
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How to customize Incentives

This guide explains how to create and customize these incentives within WiserReview.

Creating and Customizing Incentives.

Step 1: Create Incentives

Create Incentives

Location: Collect Review –> Automate -> Incentives.

Step 2. Pick Your Discount Type

Pick Your Discount Type

You can choose:

1. Same discount for all reviews: Use this when you want to give one fixed reward to every reviewer.

2. Different discounts based on the media added: Use this when you want to give a higher reward for more valuable reviews.

This option lets you set different discount values for:

  • Reviews with only text
  • Reviews with at least one photo
  • Reviews with at least one video
  • Reviews with photo or video

Step 3. Select Review Types: Different discounts depending on media upload

Choose which reviews should receive a reward:

Select Review Types: Different discounts depending on media upload

1. Any review
Select Review Types: Different discounts depending on media upload
2. Reviews with text
Select Review Types: Different discounts depending on media upload
3. Reviews with a photo or video
Select Review Types: Different discounts depending on media upload
4. Reviews with video only

For each type, fill these fields:

Discount value

Enter the discount amount.

Static code

Add one fallback coupon code.

Static code

This code is used when no dynamic codes are available.

Dynamic codes

Dynamic codes

  • Upload a file with multiple coupon codes.
  • See the number of codes left.
  • Delete all if needed.
  • Set a low-stock alert so you get an email when available codes fall below your set number.

Step 4: Choose Who Gets the Reward

Choose Who Gets the Reward

Pick one:

  • Any reviewer
  • Only reviewers who received a review request

Step 5: Set Rating Eligibility

Set Rating Eligibility

Choose which ratings qualify:

  • All (1 to 5 stars)
  • 2 stars
  • 3 stars
  • 4 stars
  • 5 stars

This helps you reward the rating range you prefer.

Step 6. Select Request Templates

Select Request Templates

Scroll to the Templates section.

Choose the template that sends the reward email (discount code):

  • Email
  • SMS
  • WhatsApp

You can use the default WiserReview template or edit your own.

Incentive Email Setup

Incentive Email Setup

1. Open Template Settings

  • Go to Email sender → Templates.
  • Select Single Product Review Email (Incentive Email).

2. Edit the Email Content

Subject line

Write a simple subject.
Example: “Thanks for your review – here is your discount.”

Message body

Use placeholders so the email fills in the correct data:

  • {{CUSTOMER_NAME}}
  • {{STORE_NAME}}
  • {{DISCOUNT_VALUE}}
  • {{DISCOUNT_CODE}}

Keep it simple: greet the customer, thank them, show the reward, and add a short closing line.

3. Preview and Test

  • Click Preview to check the layout.
  • Click Send test email to send it to yourself.

4. Save

  • Click Save to update the template.