Webhook Alert for Request Trigger

Send review requests through your own email, SMS, or WhatsApp setup instead of WiserReview’s built-in sending.

What it does

By default, WiserReview sends the review request emails for you. If you would rather send them through your own infrastructure or a third-party service, use the Webhook Alert.

When a review request is due, WiserReview posts the order and customer data to your endpoint URL. Your system then sends the actual email, SMS, or WhatsApp message.

When to use this

• You want to send review requests from your own email, SMS, or WhatsApp system.
• You already use a third-party service like Klaviyo, Wati, or Interakt and want to trigger the request from there.
• You need full control over the message content, timing, or channel on your side.

How to set it up

1. Open your review automation workflow.
2. In the Collect reviews via Email & SMS section, click + Connect your email, SMS, or WhatsApp service.
   
3. In the popup, find Webhook Alert for Request Trigger and click Integration.
   
4. Add a remark and enter your endpoint URL. This is where WiserReview will post the data.
   
5. Click Create.

Events WiserReview sends

WiserReview posts one of these events to your endpoint, based on what triggered the request:

1. on_order_fulfill first request after an order is fulfilled
2. on_followup follow-up reminder
3. one_time_campain one-time campaign request
4. incentive incentive-based request

Sample payload

Below is the sample JSON data that will be posted to your endpoint URL.

Once your workflow is set up, WiserReview starts posting event data to your endpoint URL.