Use the Ask to Revise feature to invite a customer to update or improve their existing review.
This is useful when a customer shares feedback, resolves an issue, or wants to add more details after their original review.
How It Works
When you send a review update request:
- The customer receives an email from your store.
- The email contains a unique review update link.
- The customer clicks the button in the email.
- They can edit their existing review, rating, photos, videos, or comments.
- The updated review is saved in WiserReview and reflected on your website.
Send a Review Update Request
Step 1: Open Reviews
Go to:
WiserReview → Manage Reviews > Reviews
Locate the review you want the customer to update.
Click the ⋮ (three-dot menu) in the review row.
From the dropdown menu, click:
“Ask to Revise”
A popup window will appear.
Step 2: Customize the Email
You can edit the following fields:
Email Subject
The subject line customers will see in their inbox.
Example:
Please update your review on {{PRODUCT_NAME}}Supported variables:
{{PRODUCT_NAME}}{{REVIEW_DATE}}{{REVIEWER_NAME}}
Update Review Button Text
Customize the call-to-action button.
Examples:
- Update Review
- Edit My Review
- Modify Review
- Update Feedback
Email Content
Write the message you want customers to receive.
Example:
Hi {{REVIEWER_NAME}},
Thank you for sharing your feedback about {{PRODUCT_NAME}}.
If your experience has changed or you would like to add more details, you can update your review using the button below.
Your original review was submitted on {{REVIEW_DATE}}.
Thank you for your time and support.Step 5: Send the Email
Click Send Email.
WiserReview will send the review update request to the reviewer’s email address.
No incentives for review updates
Review update requests must not offer a discount, reward, or any other incentive in exchange for changing a review. Don’t ask the customer to raise their rating. Invite them to share their current experience, whatever it is. The request can be sent for a review of any star rating.
Example Use Case
A customer’s review mentions that their order hadn’t arrived yet.
After the order is delivered, you can send a review update request so they can add details about the product itself.
The customer can revisit their review and update it based on their latest experience.