How to turn off product reviews in BigCommerce

If you want to turn off product reviews in BigCommerce, you need to disable them inside your store’s Comments settings. 

It takes a minute, and you won’t need any theme edits or apps.

I’ve done this for multiple stores when owners wanted a cleaner product page or were getting spam reviews. 

Here’s the exact path and what to click.

How to turn off product reviews in BigCommerce

1. Go to Settings

You start by opening your BigCommerce dashboard and clicking Settings on the left sidebar.

This takes you to the store-wide configuration panel where reviews live.

2. Open Products → Comments

Next, scroll down to the Products section and click Comments.

BigCommerce groups its review system under this menu. This is where most merchants get lost the first time.

3. Disable Product reviews

Inside the Built-in tab, uncheck the box for Product reviews.

Once you uncheck it, reviews stop showing on every product page.

Click Save to apply.

That’s all you need. The reviews feature is now fully disabled in your storefront.

3 Considerations Before Disabling Reviews

I’ve turned reviews off for stores before, but I always ask owners to think through these points first.

1. Impact on social proof & SEO

Turning reviews off removes a trust signal that shoppers use to make decisions.

It also removes user-generated content, which can help improve keyword diversity and long-tail ranking.

If most of your traffic comes from Google product pages, this might hurt conversions.

2. Alternative approaches instead of complete disablement

You can keep the review box, but turn on “Only accept reviews from past customers” to filter out spam.

You can also switch to a third-party review app like WiserReview with moderation controls.

This keeps your social proof alive but reduces maintenance headaches.

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3. When complete removal makes sense

Removing reviews makes sense if your products are new, custom, or heavily regulated.

It also helps if your audience doesn’t rely on reviews to buy.

I’ve seen this with B2B catalogs or wholesale catalogs, where buyers already know what they want.

Wrap up

You can turn off reviews in BigCommerce in under a minute by unchecking one box.

Just make sure you’ve thought about what losing social proof means for your store.

If you ever want them back, re-enable the same setting, and reviews will show again instantly.