- Log in to your Shopify admin account.
- From the Shopify dashboard, go to the Apps section
- Click on the WiserReview Product Reviews app.
- In the WiserReview app menu on the left, select ‘Collect Review’.
- Click on the ‘View’ button under the Automate section.
Set up Timely requests :
Find the Timely Requests section.
1. Set the number of days after an order is fulfilled to send the review request.
For example, enter “3” days.
2. Click the Save button to confirm this timing.
Select Customers and Products :
Select customers and products to request reviews from the section,
decide whether to collect reviews for all customers and products or only specific ones.
- If you choose to collect reviews from certain customers or specific products, select the corresponding option.
- Click on ‘Add conditions’ to set criteria for targeting.
Add Conditions :
Choose the condition type (e.g., Product name, Customer),
specify the condition (e.g., Equals, Contains),
and enter the relevant data (e.g., product name or customer detail).
Save the conditions to apply the specified targeting for your review requests.
Choose and Customize Email & Message Templates :
Scroll down to the Email & Message Templates section.
Select the templates you want to use for requesting reviews via email, SMS, and WhatsApp.
Customize the templates if needed by clicking the Edit button next to each template.
Turn ON Automation :
At the top right of the page, find the Turn ON Automation button.
Click this button to enable automated review requests.
Ensure the toggle switch for “Ask for reviews” is turned on.
By following these steps, you can enable automated review requests in WiserReview product reviews, ensuring that your customers receive timely requests to leave reviews for their purchases.
Send requests to customers who ordered before you set this up
Automation only covers orders placed after you switch it on. To reach customers from earlier orders, run a one-time campaign from a CSV of those customers.
- Export the orders you want to contact from your store as a CSV with at least the customer’s email and the product they bought (one row per product).
- In WiserReview, go to Automate → Manual and, under Product review email, click Send bulk review requests.
- Check the email template and click Next, then name the campaign, upload the CSV and map its columns to WiserReview’s fields.
- Leave Exclude already reviewed items on, preview the emails, and click Launch campaign. Requests send right away, one per CSV row.
CSV format, field mapping and a sample file: Send review requests to past customers. One-time campaigns are available on the Starter plan and above.
Frequently asked questions
Will this automation email customers who ordered before I activated it?
No. Automation only schedules requests for orders placed after it is switched on. Use the one-time campaign described above for earlier orders.
Do past-customer requests use my plan quota?
Yes. Each request sent from a one-time campaign counts toward your monthly request quota, the same as an automated request. WiserReview shows the number of orders and the quota they will use before you launch.
Can a customer get two requests for the same product?
Not if Exclude already reviewed items is on for the one-time campaign and product-level skipping is on for the automation. See Review request timing and rules.