How to export Okendo reviews and import to WiserReview (2026)

If you’re leaving Okendo, your reviews go with you. Okendo lets you export all your customer reviews as a CSV file in a few clicks.

That file contains everything: review text, star ratings, reviewer details, product info, and photo URLs. You can import it directly into WiserReview in minutes.

This guide shows you exactly how to export reviews from Okendo step by step, what the CSV contains, and how to import it into WiserReview without losing a single review.

Already have your Okendo CSV? Import it to WiserReview now

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How to export reviews from Okendo (step by step)

Okendo’s export function lives under Settings, not the Reviews tab. The process takes under 2 minutes and sends the CSV to your account email. Here’s exactly how to do it.

Step 1: Log in to your Okendo dashboard

Sign in to your Okendo account as the account owner or an admin.

The export function is only accessible to account owners and admin-level users.

Step 2: Go to Settings, then Import/Export

In the left sidebar, click Settings. Then click Import/Export.

This is where all Okendo data exports are managed.

You’ll see a Data table listing different data types including Reviews, Q&A, and other content.

Step 3: Click the Export icon next to Reviews

Under the Data table, find the Reviews row.

Click the Export icon on the right side of that row.

A pop-up will appear asking you to confirm the export settings.

Step 4: Select your date range and request the export

In the pop-up, select All time to export every review, or choose a specific date filter if you only want a subset.

Click Request Export. Okendo will process the export in the background.

Step 5: Download the CSV from your email

Okendo sends the CSV file to the account owner’s email address; it does not download directly to your browser.

Open the email from Okendo and download the attached CSV file to your computer.

Open the file in Google Sheets or Excel to verify the data looks complete before importing it anywhere. Save in UTF-8 format to avoid character errors during import.

Also check: 12 Okendo alternatives for growing Shopify brands (2026)

What does the Okendo export CSV contain?

The Okendo CSV export includes all the core fields you need for a complete migration. Here’s what’s in it:

• Review ID: Okendo’s internal identifier
• Product ID / SKU: The product the review is linked to
• Product name: The name of the reviewed product
• Reviewer name: The name submitted by the customer
• Reviewer email: The customer’s email address
• Review title: The headline of the review (if provided)
• Review body: The full written review text
• Star rating: The numerical rating (1-5)
• Review date: When the review was submitted
• Verified purchaser: Whether the reviewer was confirmed as a buyer
• Review status: Published, pending, or rejected
• Media URLs: Links to any photos or videos attached to the review
• Custom attributes: Any custom questions or attribute ratings you configured in Okendo (e.g. fit, quality, size)

Important: Before importing into any other platform, save the CSV in UTF-8 encoding. This prevents character errors with special characters and non-Latin text. In Google Sheets, go to File then Download then CSV and it exports as UTF-8 by default.

Why businesses are leaving Okendo

Okendo is a capable review platform but it’s built exclusively for Shopify and Shopify Plus. If your business runs on WooCommerce, BigCommerce, Wix, or Squarespace, Okendo simply isn’t designed for you.

The most common reasons brands export their Okendo reviews and move on:

• Shopify lock-in: Okendo works only on Shopify and Shopify Plus. Brands migrating to other platforms lose access entirely
• Pricing tiers: Okendo’s plans start at $19/month (Essential), $119/month (Growth), $299/month (Power), and $499/month (Advanced), with custom enterprise pricing above that. Core features like Q&A, attribute ratings, and SMS requests are locked behind higher tiers
• Feature access: Many features that competitors include at lower prices, like video reviews, loyalty integrations, and review syndication. These require Okendo’s upper-tier plans
• Platform migration: Brands moving from Shopify to WooCommerce or BigCommerce need a review platform that follows them

Also check: Okendo review 2026: I tested it, here’s the honest verdict

How to import Okendo reviews into WiserReview

Once you have your Okendo CSV file, importing it into WiserReview takes under 5 minutes. No coding needed.

Step 1: Sign up for WiserReview

Go to app.wiserreview.com/signup and create your free account.

The free plan includes CSV imports and up to 100 review requests per month.

No credit card required.

Step 2: Connect your store

During onboarding, connect your ecommerce platform.

WiserReview supports Shopify, WooCommerce, BigCommerce, Wix, Squarespace, and custom HTML stores.

Your products sync automatically so reviews get matched to the correct product pages.

Step 3: Go to Import Reviews

From your WiserReview dashboard, go to Manage Reviews and click Import Reviews. You’ll see a list of supported import sources.

Step 4: Select Okendo as the import source and choose your CSV

Select Okendo from the import source dropdown. This tells WiserReview which column format to expect from the CSV so all fields map correctly. Click Choose File and select your Okendo export file from your computer.

If you’re unsure whether your file format is correct, download WiserReview’s demo CSV to compare the column structure before uploading.

Step 5: Upload and continue

Click Upload and Continue. WiserReview automatically maps your review data, downloads any photo or video attachments linked in the CSV, and hosts them on WiserReview’s servers.

Your reviews will appear in the dashboard, ready to review and publish.

For larger imports (1,000+ reviews), processing may take a few minutes. You’ll receive a notification when complete.

Step 6: Review, moderate, and publish

Once imported, all reviews appear in your Manage Reviews dashboard. You can:

• Auto-publish all imported reviews immediately
• Approve selectively before going live
• Pin specific reviews to appear first on product pages
• Filter by rating, date, or product to manage large import sets

WiserReview vs Okendo: key differences

If you’re evaluating whether the migration is worth it, here’s how the two platforms compare:

• Platform support: Okendo is Shopify and Shopify Plus only. WiserReview works equally well on Shopify, WooCommerce, BigCommerce, Wix, and Squarespace
• Pricing: WiserReview starts free with paid plans from $9/month. Okendo’s entry tier starts at $19/month, and meaningful features require $119/month or higher
• Contract: WiserReview has no annual contracts. Cancel or downgrade any month. Okendo plans are typically billed annually
• Setup time: WiserReview is designed for self-serve setup without a developer. Most stores are live within 30 minutes of signup
• Migration support: WiserReview imports from Okendo, Yotpo, Judge.me, Loox, Stamped.io, Amazon, AliExpress, and CSV files with one upload

Also check: WiserReview vs Okendo: Honest Comparison for Ecommerce Brands

How WiserReview helps after the migration

Migrating your reviews is the first step. Once they’re live in WiserReview, the platform handles everything automatically.

• Automated review requests via email, SMS, and WhatsApp after every purchase
• Photo and video reviews collected from customers with no extra setup
• Display review widgets like carousels, grids, badges, and review walls on any page
• Review schema markup is included automatically, so star ratings appear in Google search results
• Real-time moderation dashboard with instant alerts for new reviews
• Multi-platform support across Shopify, WooCommerce, BigCommerce, Wix, and more

Free plan covers 100 review requests per month. Paid plans from $9/month. No annual contract.

Import your Okendo reviews to WiserReview for free

Upload your CSV and all your reviews go live on your store in minutes. No coding, no contract, no hassle.

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Ready to make the switch?

Exporting from Okendo takes under 2 minutes and gives you a complete CSV of every review your customers have left.

The import into WiserReview takes another 5 minutes and everything transfers: review text, ratings, reviewer details, photos, and product assignments.

Your reviews don’t belong to Okendo. They belong to your customers. Taking them with you is straightforward, and it opens up a platform that works across every ecommerce stack, not just Shopify.