Okendo reviews 2026: 4.8 on Shopify, what the add-ons cost

Okendo’s reviews land in two piles. Merchants rate it 4.8 from 1,423 reviews on the Shopify App Store. Shoppers rate it 2.1 on Trustpilot, and almost none of them are talking about the software.

This review lines those numbers up, quotes what merchants wrote this summer, and does the thing the pricing page makes hard: reads the order-band ladder and the add-on column at the same time.

I run WiserReview, a product-review tool that competes with Okendo’s Reviews product, so read the one section about it with that in mind.

Every rating, quote, and price below was read off the live source on September 8, 2026.

Okendo reviews: the verdict in one table

Okendo is a well-rated, Shopify-only review platform whose $19 entry price is real, and whose Google Seller Ratings, Klaviyo, and API sit in an add-on column the cards don’t show.

Best for	Shopify brands that want reviews, loyalty, quizzes, referrals, and surveys on one customer record, with attribute ratings and a named support team
Price	Reviews from $19 a month at up to 200 orders, $119 at 1,500, $299 at 3,500, $499 at 10,000, custom above; free tier of 50 orders on the Shopify listing only
Merchant rating	4.8 from 1,423 Shopify reviews (96% five-star, 2% one-star), down a tenth from 4.9 in late August
What reviewers praise	Clean setup, star ratings in Google search results, support that answers as people, integrations across several stores
What reviewers dispute	Support after purchase, Loyalty bugs left open for months, metafields that can’t be removed, 12-month programmes, charges after cancelling
Skip it if	You’re off Shopify, you need Google Seller Ratings without an add-on, or you want Klaviyo below $299

Okendo ratings across the web

Okendo scores 4.8 on Shopify from 1,423 merchants and 2.1 on Trustpilot from 16 shoppers, and the two numbers measure different things: the software, and what stores do with it.

Source	Rating	Who’s rating	Read it as
Shopify App Store	4.8 from 1,423	Merchants running the app	The number that matters: 96% five-star, 2% one-star, Built for Shopify badge, on the store since June 2018
Okendo’s own site	“18,000+ of Shopify’s fastest growing brands”	Okendo’s own claim	A customer count rather than a rating; the homepage adds “4x average order value lift” and “15x average platform ROI,” also its own
crowdtrust.ai	3.9 from 12	An AI-summarised aggregate	Tiny sample; its summary flags pricing and “features locked behind higher-tier plans,” which matches the add-on column below
Trustpilot	2.1 from 16	Shoppers, on an unclaimed profile	94% one-star; nearly every entry says a store using Okendo didn’t publish the reviewer’s negative review
G2, Capterra, Gartner	Not verifiable today	Bot-walled or no listing	Third-party reviews quote G2 and Capterra figures; I couldn’t read them live, so they aren’t printed here

The Trustpilot page is the one to read carefully. Okendo’s profile is unclaimed, the company has never invited customers there, and the reviewers are shoppers, not merchants.

Their complaint is consistent: they left a negative review on a store that runs Okendo, and it never appeared. Three name the store.

That’s a complaint about moderation, which Okendo sells on every plan and which every review app offers in some form.

Under the FTC’s Consumer Reviews and Testimonials Rule, suppressing or selectively publishing reviews is the merchant’s liability, whichever app they use. A store that gates by rating breaks the rule with Okendo, Judge.me, or a spreadsheet.

What Okendo reviewers said this summer

Summer 2026 five-stars praise clean setup, Google search stars, and named support; the same month’s one-stars describe weeks-long waits after paying, open Loyalty bugs, and metafields that can’t be removed.

Shopify, September 1, 2026. Six months in: “Clean install, straightforward setup,” star ratings “pull through to Google search results, which was the main reason we chose Okendo over the cheaper options.”

Support, in the same review, gives “real answers from real people.”

Shopify, August 26 and 24, 2026. Two five-plus-year customers, one running several stores, call it “the best platform to use for customer retention and review management” and “a reliable and valuable part of our customer experience and marketing stack.”

Shopify, August 25, 2026. A 22-day user: Okendo adds metafields “that can not be removed,” which “prevent you from being able to use Shopify’s Duplicate Product feature,” and removal “takes WEEKS.”

Shopify, August 23, 2026. “Okendo seems good overall but their support and team/onboarding is terrible. Still waiting weeks for help once we’ve already paid.” Reviews was fine; Loyalty onboarding never arrived.

Shopify, August 17, 2026. A one-year customer reported bugs “with points, store credits, refunds, and tax-inclusive calculations,” a fix promised in two to three weeks, and “three months later, it’s still unresolved.”

Shopify, June 5, 2026. Six weeks after signing, request emails “are still not live.” The line that matters for buyers: “They offered 3 months free to join their 12 month programme.”

Shopify, March 10 and February 24, 2026. “Fees for the app are crazy,” “they still charged me even when I cancelled,” and “$40/mo when i never used the app.”

Okendo replied publicly to a February install error; the August reviews have no reply on the listing.

Also check: 12 Best Okendo Alternatives I’ve Found in 2026 (Tested)

What does Okendo do?

Okendo is a Shopify customer-marketing platform with five products, Reviews, Loyalty, Quizzes, Referrals, and Surveys, sold separately or as a bundle, with Reviews as the entry point most brands start on.

The homepage reads “Turn shoppers into Superfans,” and the Reviews page pitches AI-powered collection and displays, predictive insights, and “intelligent moderation.” Customers named on the site and in third-party reviews include SKIMS, Rhode, Buck Mason, and Magic Spoon.

Reviews collects product and site reviews with photos and video, attribute ratings (fit, skin type, use case), a rewards engine for submissions, and in-mail forms. Displays cover widgets, badges, carousels, media galleries, a review SEO page, Q&A, and AI summaries.

It runs on Shopify and Shopify Hydrogen only. There’s no WooCommerce, BigCommerce, or Wix version, which is the first filter for anyone reading this.

How much does Okendo cost in 2026?

Okendo Reviews costs $19 to $499 a month by order band, custom above 10,000 orders, with a 14-day trial and a 50-order free plan on the Shopify listing only.

Plan	Price	Order band	Included at this tier	Still an add-on
Free (Shopify listing only)	$0	Up to 50	Request emails, smart form, rewards engine, displays, SEO snippets, grouping, moderation	Everything else
Essentials	$19/mo ($204/yr)	Up to 200	Product and site reviews, photo and video, attribute ratings, rewards engine, widgets, SEO page, moderation, AI sentiment, AI replies, Shop App, Shopify Flow, 24/7 chat	Google Shopping, Google Seller Ratings, TikTok Shop, Meta Shops, media galleries, Klaviyo, Gorgias, Zendesk, API, headless, white-label domains
Growth	$119/mo ($1,308/yr)	201 to 1,500	Adds AI summaries, AI keyword filters, Q&A, media galleries, Google Shopping, TikTok Shop, Meta Shops, Gorgias, Zendesk, onboarding specialist	Google Seller Ratings, Klaviyo, Attentive, Postscript, Bazaarvoice, Walmart, API, headless, white-label domains
Power	$299/mo ($3,288/yr)	1,501 to 3,500	Adds Klaviyo, Attentive, Postscript, targeted review campaigns, custom email templates, advanced report filters, customer success manager	Google Seller Ratings, Bazaarvoice, Walmart, API, headless, white-label domains
Advanced	$499/mo	3,501 to 10,000	Adds API, headless, Bazaarvoice, Walmart, white-label domains	Google Seller Ratings, custom reporting
Enterprise	Custom	10,001+	Everything, including Google Seller Ratings, custom reporting, key account manager	None listed

The pricing page opens on a Platform bundle at custom pricing. The per-product numbers sit on a Products tab behind an order-volume dropdown, and the yearly prices come from the Shopify listing, where the discount is 8% to 11%.

The bundle math, and what the add-ons have cost buyers who asked, is in my Okendo pricing guide.

The add-on column

The plan-comparison grid on okendo.io marks features three ways: included, not available, or “Add-on.” The add-on cells are where the $19 plan stops being $19.

Google Seller Ratings, the stars under Google Ads, is an add-on on Essentials, Growth, Power, and Advanced, and included only on Enterprise. Klaviyo, Attentive, and Postscript are add-ons until Power at $299. The add-on prices aren’t published.

The 12-month programme

The pricing page’s FAQ asks “Do I have to sign an annual contract?” and the June reviewer above describes a 12-month programme with three months free. Read the contract term before the trial ends.

Two ladders, one free plan

The Shopify listing shows a Free plan up to 50 orders. The okendo.io Products tab doesn’t; its dropdown starts at the 0-200 band and $19. Install from the listing if the free tier is the plan.

What does Okendo do well?

Okendo’s strengths are the review data model, the display quality reviewers keep mentioning, and the five-product platform for brands that want everything on one customer record.

Attribute ratings and data. Fit, size, skin type, and use-case ratings collected at review time feed segmentation, filters, and the AI keyword tools. Few apps at $19 capture structured attributes.

Displays that reviewers praise unprompted. “The review widget looks good on our product pages without much fiddling” is the September reviewer’s line, and it repeats across years of five-stars.

Google search stars from $19. Rich snippets ship on Essentials and the free tier, and the September reviewer names them as the reason to pick Okendo over cheaper apps.

Moderation and AI on every paid plan. Moderate and reply, AI sentiment, AI replies, profanity filter, tagging, and auto-publish logic are all on Essentials.

One platform for five jobs. Reviews, Loyalty, Quizzes, Referrals, and Surveys share a customer record, which is what the multi-store, five-year reviewers value most.

Where does Okendo fall short?

The complaints in 2026 are about what happens after the sale: support response, open bugs in Loyalty, lock-in details, and billing.

Support after purchase. Two August reviewers say help arrived before payment and stalled after, one waiting weeks for Loyalty onboarding.

Loyalty bugs left open. Points, store credits, refunds, and tax calculations, acknowledged, promised in weeks, unresolved at three months.

Metafields that stay. The August 25 reviewer says the metafields Okendo adds block Shopify’s duplicate-product feature and take weeks to remove after uninstall.

Google Seller Ratings as an add-on. The ads-side Google Seller Ratings that Reviews.io sells from $79 and WiserReview from $9 are an unpriced add-on on every Okendo tier below Enterprise.

Klaviyo at $299. The email tool most Shopify brands run is an add-on on the two plans most of them buy.

Shopify only. A brand adding a WooCommerce or Wix storefront needs a second review tool.

Also check: Okendo vs Judge.me: worth the extra $104 a month? (2026)

Who does Okendo suit, and who should look elsewhere?

Okendo suits a Shopify brand that wants reviews, loyalty, and quizzes on one record at Growth or Power. It suits fewer stores that need Seller Ratings, Klaviyo, or a second platform.

Okendo is a good fit for

1. Shopify brands buying the whole platform. Loyalty, quizzes, referrals, and surveys on the same customer record.
2. Stores that want structured review data. Attribute ratings, AI keywords, and filters from $19.
3. Brands at 1,500 to 3,500 orders with Klaviyo and Gorgias. Power at $299 is where the integrations stop being add-ons.

Look elsewhere if

1. You sell off Shopify, or on more than one platform. Okendo has no version for you.
2. Google Seller Ratings drive your ads. It’s an add-on below Enterprise.
3. You need Klaviyo at $19 or $119. It’s an add-on on both.

If Yotpo is the other name on your shortlist, Okendo vs Yotpo runs the suite-versus-suite version of this decision, and my Shopify product review apps roundup puts Okendo next to the rest of the field.

Where WiserReview fits

WiserReview is my product, so weigh this section accordingly. It does Okendo’s Reviews job, verified product reviews collected against real orders and shown on the store, with the Google layer on every plan and no platform restriction.

What it does: collects reviews by email, SMS, WhatsApp, and QR code, with each send counting as one review request, then displays them in 18 widget types with photo and video on every plan.

Google Shopping product stars, rich snippets, and Google Seller Ratings sync from the $9 Starter plan. AI moderation and AI replies run on every plan, and Pro + AI adds review summaries, smart topics, and product review insights.

It runs on Shopify, WooCommerce, BigCommerce, Wix, Squarespace, WordPress, Webflow, Magento, PrestaShop, and headless builds at the same price on each.

Starter is $9 for 100 review requests a month, Pro is $19 for 1,000 with Klaviyo, and Pro + AI starts at $31, per workspace. The meter is requests sent rather than orders received.

What Okendo keeps: the five-product platform, attribute ratings and quizzes, the depth of its Klaviyo and Gorgias integrations once unlocked, Bazaarvoice and Walmart syndication, and the 50-order free tier on Shopify.

A brand that wants loyalty and reviews from one vendor has a reason to stay.

The spec-by-spec version is on WiserReview vs Okendo, and the export-and-import path is in migrate from Okendo.

Is Okendo worth it?

Yes for a Shopify brand that wants the platform at Growth or Power. No for a store that needs Seller Ratings or Klaviyo at $19, or runs anywhere else.

Buy it if you’re on Shopify, you want reviews and loyalty on one record, and your order volume lands in the Growth band.

The product earns its 4.8, and the display quality is the most consistent praise in six years of reviews.

Model it first if Google Seller Ratings or Klaviyo are on your list. Ask for the add-on prices in writing, and ask whether the offer includes a 12-month term before the trial ends.

Pass if you sell off Shopify, if you need the ads-side stars included, or if you’re buying reviews alone at under 200 orders, where the add-on column costs more than the plan.

Whichever you choose, read the August reviews on the listing before you sign, and ask your sales contact which of those issues are closed.

Wrap up

Okendo’s reviews agree on the product and split on what surrounds it: strong widgets and data, support named in praise and complaints, and a ladder where add-ons set the bill.

Read the Shopify number for the software, the Trustpilot number for what shoppers think of moderated reviews, and the compare-plans grid with the add-on cells highlighted. Do that and the 4.8 holds.