How to Set Up Automated Review Requests (Prestashop Ecommerce)

Once you’ve installed and configured the WiserReview PrestaShop module, you can automate review requests to collect feedback from your customers — without sending manual emails.

Step 1: Go to Automation Settings

• Go to Collect Reviews → Automate

• Click Add Automation

• Select PrestaShop and click Configure

You’ll now see a popup with 3 setup steps:

1. Enable the WiserReview Module

   • Install and enable the module in your PrestaShop admin

   • 📎 Open the module installation guide

2. Submit Your API Key

   • Copy the API key shown in the pop-up

   • Paste it into the API Key field inside the WiserReview module settings in PrestaShop

3. Verify and Finish Setup

   • After saving the key in your PrestaShop backend, return to WiserReview

   • Close the pop-up and continue to the next step

Step 2: Set When to Send Review Requests

• Choose how many days after the order is placed to send the review request.

  Example: Send after 7 days to give time for delivery

• This delay helps ensure the product is received before the review request is sent.

Step 3: Collect Reviews via Email or SMS

• Select one of the available Email templates: single product review or multiple product review

• Click Edit to update content, add branding, and use dynamic tags like {customer_name}, {product_name}, {review_link}

• Click Send Test Email inside the editor to preview the message

Enable Additional Channels (Optional)

• Connect your Whatsapp & SMS channel or tool to send the review request

• Add a message template for WhatsApp or SMS in your marketing channel

Step 4: Enable Reminder Emails (Optional)

• Turn on the Reminder toggle

• Set how many days later the reminder should be sent

• Choose your reminder template and click Edit to customize

• Test the reminder email using the Send Test Email button

Step 5: Enable Media Follow-Up (Optional)

• Turn on the Media follow up toggle

• Set delay (e.g., 1 day after review submission)

• Choose a minimum star rating (e.g., 3 stars)

• Select or edit your email template for collecting media like video testimonials

• Send a test email before saving

Step 6: Final Testing and Activation

• Make sure you’ve tested: first review request email, reminder email (if used), and media follow-up email (if used)

• After testing, click Save.

• Ensure the automation is set to ON.

Send requests to customers who ordered before you set this up

Automation only covers orders placed after you switch it on. For earlier orders, the WiserReview module can pull them from PrestaShop and hand them to this same campaign.

1. In your PrestaShop back office, open the WiserReview module configuration and find Collect Reviews from Past Customers.
2. Pick By Duration (Last 7 days, Last 30 days, Last 3 months, Last 6 months or Last 1 Year) or By Date Range and set a start and end date.
3. Click Fetch Data. The module shows how many orders it found. Only orders in the order status you selected in the module settings are included.
4. Click Send to Automated Campaign. Those orders are added to your active automation campaign, which sends the requests using the delay and templates you set above.

Switch the automation on before you send; the orders need an active campaign to join. Download as CSV saves the same order list if you want to check it first. Other ways to reach past customers: Send review requests to past customers.

Frequently asked questions

Will this automation email customers who ordered before I activated it?

No. Automation only schedules requests for orders placed after it is switched on. Use the one-time campaign described above for earlier orders.

Do past orders sent from the plugin use my plan quota?

Yes. They join the automation campaign and each request counts toward your monthly request quota, the same as a new order.

Can a customer get two requests for the same product?

Orders added from the plugin go through the same skip rules as any automated request, so a customer who already reviewed a product is not asked again when product-level skipping is on. See Review request timing and rules.