WiserReview + BigCommerce Complete Setup Guide

This guide walks you step‑by‑step through installing WiserReview on BigCommerce, configuring settings, importing reviews, and displaying them.

Watch the 6-minute setup video, or follow the steps below.

Prerequisites

• A BigCommerce store with admin access.
• A WiserReview account.
• Basic familiarity with BigCommerce store admin and theme editing.

1. Install the WiserReview App

1. Log in to your BigCommerce admin panel.

2. Go to Apps in the left sidebar.

3. Open App Marketplace.

4. Search for WiserReview.

5. Click on WiserReview and then click Install.

6. Accept permissions (access to orders, products, customer info). Confirm installation.

After installation, you’ll be redirected to your WiserReview dashboard.

Detailed guide: how to install Wiserreview for a Bigcommerce store

 

2. Disabling the Built-in Reviews System

1. Log in to your BigCommerce Admin page.
2. Click on Settings.
3. Click on Comments.
4. Click the Built-in tab.

5. Deselect the Product reviews checkbox:

6. Click Save.

3. Import Reviews from Existing Platforms

If you already have reviews from platforms like Judge.me, you can import them into WiserReview.

Steps:

1. Go to Manage Reviews → Import Reviews.
2. Select the source platform (e.g., Judge.me).
3. Upload your review CSV file.
4. Map columns and confirm import.

Detailed guide: Import reviews from other platforms

4. Automation Campaign

Note: After you connect your WiserReview workspace to BigCommerce, the review collection automation is created automatically. It starts scheduling review requests for orders with the Completed status. We also support the Shipped status. You can change the order status anytime from the automation settings.

Detailed guide: See how review collection automation works

Customers who ordered before you connected

Automation only covers orders placed after it is switched on. For earlier orders, go to Automate → Manual in WiserReview, open the Product review email campaign, choose a date range (Today, Last 7 days, Last 30 days or custom) and the order Status to include (Shipped or Completed), keep Exclude already reviewed items on, and click Launch campaign. WiserReview pulls the orders from BigCommerce for you; no file is needed. Available on the Starter plan and above. Full guide: Send review requests to past customers.

5. Display Review widgets

1. Choose Your Widget Type: In the WiserReview dashboard, go to Widgets and select the widget type you want to display (e.g., star ratings, review list, or photo wall).

2. Customize Widget Design: Customize the widget’s appearance, including color, layout, and size to match your store’s branding.

3. Copy Embed Code: Once the widget design is ready, click Save and copy the embed code provided by WiserReview.

4. Add Code to BigCommerce: In your BigCommerce admin, go to Storefront → My Themes → Edit Theme Files. Paste the copied embed code in the appropriate section of your product page template (usually near the product description or price).

5. Save and Test: Save your theme and check your product pages to ensure the review widget is displaying correctly.

Detailed guide: how to show review widgets in BigCommerce store

6. Enable the Question & Answer widget

The Q&A widget shows real customer questions and your answers on the product page, so a shopper gets the information before they buy. It sits next to your reviews on the same product page.

Step 1: Create the Q&A widget

1. In your WiserReview dashboard, go to the left menu and click on Widgets.
2. Scroll down and find the Question & Answer widget.
3. Click the Configure button under it.

This opens the Q&A widget editor, where you can set the layout, colours and more.

Step 2: Customise the widget layout

1. Choose a Layout under the Design tab.
2. Switch on Show Q&A tab, the Ask a question button, the Search box and Show load more button.
3. Rename the tabs (for example “Reviews” and “Questions”) to match your brand voice.
4. Check the preview on the right, then click Save.

Step 3: Import your existing questions (optional)

1. Go to Manage Reviews from the left menu.
2. Click the Question Answer tab at the top.
3. Click Import questions, then Add file to upload your CSV. Use Download sample CSV if you need the format.
4. Click Import. Your questions are added and can be published or edited at any time.

You can also add them one by one: click Add questions in the same tab, enter the question and answer, select the products, choose Publish or Unpublish, and click Add.

Detailed guide: How to Set Up the Question & Answer Widget (Q&A) in WiserReview

7. Product Grouping

Combine reviews for similar or variant products (such as different colors or sizes).

Steps:

1. Go to Manage Reviews → Product Grouping.
2. Click Create Group.
3. Select and add related products.
4. Save the group.

Detailed guide: Product Grouping in WiserReview

8. Integrate with Google Shopping

Connect your WiserReview account with Google Shopping to display product ratings in search results.

Steps:

1. Go to Integrations → Google Shopping.
2. Click Integration.
3. Generate the Review Feed XML.
4. Add the feed URL to your Google Merchant Center account.

Detailed guide: Connect WiserReview with Google Shopping

If it’s still not working, please reach out to us through live chat support from your account or email us at [email protected].