How to Set Up Automated Review Requests (WooCommerce)

Once you’ve installed and configured the WiserReview WooCommerce module, you can automate review requests to collect feedback from your customers — without sending manual emails.

Step 1: Go to Automation Settings.

  • Go to Collect Reviews → Automate

  • Click Add Automation

  • Select WooCommerce and click Configure

🔐 You’ll now see a popup with 3 setup steps:

  1. Install the WiserReview Plugin

  2. Submit Your API Key

    • Copy the API key shown in the popup.

      • Paste it into the API Key field inside the WiserReview module settings in WooCommerce

  2. Verify and Finish Setup

    • After saving the key in your WooCommerce backend, return to WiserReview

    • Close the popup and continue to the next step

✅ Step 2: Set When to Send Review Requests

  • Choose how many days after the order is placed to send the review request

    Example: Send after 7 days to give time for delivery

  • This delay helps ensure the product is received before the review request is sent

📩 Step 3: Collect Reviews via Email or SMS

  • Select one of the available Email templates:

      • Single product review

      • Multiple product review

    • Click Edit to:

      • Update content

      • Add branding

      • Use dynamic tags like {customer_name}, {product_name}, {review_link}

    • Click Send Test Email inside the editor to preview the message

Enable Additional Channels (Optional)

  • Connect your Whatsapp & SMS channel or tool to send the review request

  • Add a message template for WhatsApp or SMS in your marketing channel

 Step 4: Enable Reminder Emails (Optional)

  • Turn on the Reminder toggle

  • Set how many days later the reminder should be sent (e.g., 3 days after the first email)

  • Choose your reminder template and click Edit to customize

  • Test the reminder email using the Send Test Email button

🎥 Step 5: Enable Media Follow-Up (Optional)

  • Turn on the Media follow up toggle

  • Set delay (e.g., 1 day after review submission)

  • Choose a minimum star rating (e.g., 3 stars) — only customers who rated positively will receive the request

  • Select or edit your email template for collecting media like video testimonials

  • Send a test email before saving

🧪 Step 6: Final Testing and Activation.

  • Make sure you’ve tested:

    • First review request email

    • Reminder email (if used)

    • Media follow-up email (if used)

  • After testing, click Save.

  • Ensure the automation is set to ON.