Email Sender DKIM/SPF Setup Guide

You can send review invitation emails using your own verified store email or the default WiserReview sender.

Follow the steps below to configure and verify your sender email.

Step 1: Choose the Email Sender Option

In your WiserReview dashboard, go to Settings → Email Sender.

You’ll see two options:

Select “Configure and verify your own store email.”

Step 2: Enter Your Email Address

Enter your custom store email, such as reviews@yourstore.com.

Make sure it’s a domain-based email (not Gmail, Yahoo, or Outlook).

Step 3: Verify Your Email Address

  • After entering your email, click Send verification link.
  • You’ll receive a verification email from Amazon SES.
  • Open that email and click the verification link to confirm your sender address.

Step 4: Check DNS (DKIM/SPF) Records (Optional)

  • Once your email is verified, WiserReview will show you DNS records.
  • These records help authenticate your emails so they are not marked as spam.
  • Add the provided TXT and CNAME records to your domain’s DNS (for example, Cloudflare, cPanel, or GoDaddy).

Step 5: Wait for Verification

  • After adding the DNS records, click Check verification status in your WiserReview dashboard.
  • You’ll see a confirmed status once DNS verification is complete.
  • This process may take a few minutes, depending on your DNS provider.

Step 6: Start Sending Review Emails

After verification, WiserReview will send all review invitation emails using the verified store email address.

This ensures:

  • Higher email deliverability

  • Branded communication

  • Better trust with customers

Tips

  • Use your support or info email (like support@yourstore.com) so customers can reply directly.

  • You can use dnschecker.org to verify that your DNS records have been updated correctly.

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