Sending review requests using with Klaviyo & WiserReview

  • Obtain API Key: In your Klaviyo account, go to ‘Account’ and navigate to ‘Settings’ to find your API key.

  • Submit API Key in WiserReview:

  • Access Flows: Log into your Klaviyo account and navigate to the ‘Flows’ section from the dashboard.

  • Click on the ‘Create Flow’ button to start building a new automation.
  • Choose a Trigger: Select the ‘Metric’ option as the trigger for your flow and then select from the list of Wiserreview-supported events.
  • Now lets start with WiserNotify – review requests.
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  • Select WiserNotify – Review the Request from Your metrics and save it.
  • Now you can set the filter if you want it at Klaviyo side.
  • once your flow looks like this.

  • Now go to the Action section and drag and drop the email block.

  • Design Your Email: Proceed to design your email, utilizing dynamic variables from the event data to personalize the content.
  • Set up subject lines & send details, & Select your email template.

  • We start with a black email template.

  • Drag and drop test to email template.

  • After that, click on this button, you can customize the email template through the editor.
  • If you want to see what type of dynamic values you can use an email then just click on “preview & test.”
  • Klaviyo will display test data associated with that event. Review this data to understand what information will be available for your emails.

  • Here, Use below dynamic value in the email:
Event Variables Meaning Where to Use with Email
{{ event.customer_name }} Full name of the customer Text block
{{ event.customer_email }} Email address of the customer Text block
{{ event.customer_number }} Phone number of the customer Text block
{{ event.store_review_url }} URL to submit a store review Button block
{{ event.store_url }} URL of the store Button block
{{ event.line_items.0.product_name }} Name of the first product Text block
{{ event.line_items.0.product_price }} Price of the first product Text block
{{ event.line_items.0.product_quantity }} Quantity of the first product purchased Text block
{{ event.line_items.0.product_image }} Image URL of the first product Image block
{{ event.line_items.0.review_url }} URL to submit a review for the first product Button block
{{ event.line_items.1.product_name }} Name of the second product Text block
{{ event.line_items.1.product_price }} Price of the second product Text block
{{ event.line_items.1.product_quantity }} Quantity of the second product purchased Text block
{{ event.line_items.1.product_image }} Image URL of the second product Image block
{{ event.line_items.1.review_url }} URL to submit a review for the second product Button block

 

  • Once your flow is set up with all necessary actions and emails are designed, review the sequence. Make sure it aligns with your marketing strategy and goals.
  • Activate Your Flow: Finally, set your flow to ‘Live’ to start automating your email or SMS outreach based on the Wiserreview events.